Common Questions for Our Ventura Legal Support Professionals
Offering Services in Ventura & Santa Barbara
At Commercial Process Serving, Inc., we offer a wide-range of professional
services to clients throughout California. To learn more about what we
do, how we can help you, and more about our Ventura process servers, read
answers to some frequently asked questions below.
For the service you need, call (855) 973-0833 or
contact us online.
Service of Process
I’d like to hire a process server, what do I need to do and how do
I get my documents to your firm?
Simply download our
Service of Process Request form, Client Registration form and return along with documents for service via
email, fax (805-658-8170), mail, or just swing by the office. Returning customers
can use our
Client WebPortal to place orders online 24/7 using a fully secure and HIPAA compliant site.
How soon are my documents attempted, how many times does the server attempt
service, and how much do you charge?
Like any service provider, we offer levels of priority. Standard assignments
are attempted within 72 hours, while RUSH assignments are attempted within
24 hours. We also offer Special/Same day services. The process server
usually makes 5 attempts at one given address; less attempts on remote
locations. The goal is always to serve your documents and provide you
with a Proof of Service. If unsuccessful, we will provide you with a Non-Serve
Report, highlighting the results on each attempt. The cost of service
of process will depend on service priority, service location and how many
entities. Contact our
Service of Process manager anytime for a quote. Simply provide us the details.
Do you always have to
personally serve an individual?
No, it depends on the type of documents. In California, for example, a
Summons and Complaint may be sub-served after due diligence
Why should I use Commercial to serve my documents?
Commercial uses only Registered Process Servers (RPS) who have experience
and knowhow. An RPS undergoes a background check and is bonded with the
state of California; so their signature on your proof of service or their
word in court is solid as a rock. Moreover, only when using an RPS is
the cost of service a recoverable cost!
If I hire Commercial, is service of process guaranteed?
No, as good as an RPS may be, no one can force an individual to the door,
or prevent them from moving or evading service. Therefore, we can only
guarantee timely and smart attempts which will increase the likelihood
of effectuating service successfully. We only hire and keep the best servers
with the highest success rates.
How long does a process server have to serve papers?
It is the responsibility of the plaintiff to serve defendants within 60
days of filing. Turn around time after hiring a process server depends
on how difficult the individual is to locate.
When do I get confirmation that my documents were or were not served?
If you provide us with an email address, you’ll receive automated
confirmation email as soon as served.
Do you file the proof of service once service has been completed?
It is optional, but at an additional charge.
Are you able to search people if I do not have a physical address?
Yes! CPS offers Skip Trace Services/Locate Reports for hard to find individuals.
The database used is affiliated with the credit reporting agency TransUnion
and relies on public utility information. We have 90%+ success rate locating
individuals, but cannot be guaranteed. The report provided can help guide
you find the individual through extensive supplemental information. All
we need is the individual’s name and as many as additional identifiers
(DOB, last known address, spouses name, Social Security number) as possible
to corroborate the data. The more information provided, the higher success rate.
What area’s do you serve/cover?
Although based in the Central Coast of California, Commercial Process Serving,
Inc. offers Statewide/Nationwide coverage for all your legal support needs.
What documents are needed to serve someone?
The documents served to a defendant are a copy of the claim that the plaintiff
filed with the court. The defendant must be provided with copies of all
papers filed. This ensures they have a notice that a lawsuit has formally
been initiated along with full documentation of what has been filed.
Read frequently asked questions about records retrieval.
I need my documents filed court, where do I begin and what type of services
does CPS provide?
Commercial Process Serving, Inc. can handle any court/county recorder/county
assessors request requiring submission or retrieval. Simply submit your
request and we’ll handle the rest. Our seasoned court staff will
review your request and promptly commence the assignment.
Do you provide Retainer services for law firms/attorneys?
Effective May 1, 2016 CPS upgraded support from the traditional retainer
based service to an all new cloud based
Client Portal. All orders can now be placed, tracked & downloaded online, using
our fully secured, HIPAA compliant webportal.
Does your firm advance court fees?
Yes. After you opened an account and upon approved credit, CPS can any
court mandated fees.
How do I receive my court copies back?
Most requests processed are submitted to court in PDF format or non-original.
Upon order completion, conformed copies or records retrieved can be emailed
back to you same day, downloaded from our
Client Portal or mailed back if originals are necessary.
Does CPS provide eFiling services?
Yes. CPS can eFile your documents at any mandatory eFile court.
What are my payment options?
CPS provides an invoice with every completed assignment. At month end,
customers on approved credit will receive a monthly statement with copies
of each invoice. Payment terms vary from automatic credit card billing
to 15 day terms post monthly statement. All new accounts require prepayment
until credit has been established.
How can I update my credit card on file?
Simply complete a new
Client Application form and return back to our
Am I able to pay by credit card on your website?
Yes! At Commercial Process Serving, Inc. you can use our secure page to
directly pay at time of your request.